Short solution is because it’s less than the other options. Longer answer because it’s cheaper along with your IT systems are looked after by way of a team of professionals who do this day in and trip. Still not convinced? Let’s take an illustration. Company ‘A’ has 1 Small Business Server running File & Print and Exchange, 24 machines (some desktops, some laptops), 3 printers plus some Blackberries.
Just one point of contact for all IT issues (help desk), 24*7 monitoring and alerts, vendor management, on-site hardware support, system administration (password resets, user account creation etc), change management, reporting and source analysis, research into technologies which are highly relevant to what company ‘A’ does, Service Level Agreements, software/application support, backups, Printer Admin, Network Management, Server Management, Desktop Support, remote access, regular incident analysis, discounted hardware and software? Their list goes on and on.
This will likely not give you lots of the above requirements. The individual under consideration might be great at fixing computers in the home, but they have any experience with IT in operation? Imagine they spend throughout the day seeking to fix a printing issue. They might or might not get it fixed. Any moment they have spent performing a job they are not trained for must have been spent doing the job they may be trained and purchased. Effectively, you would be paying a non-IT professional to do the job of the professional. Just what exactly else?
Hire every one of the people you should supply the service you require. The number of people is the fact that? Research indicates that a person IT employee is needed per 40 staff. So, you will need to employee a single person to assist company ‘A’. This particular one person will likely be busy trying to cover desktop support, helpdesk, network support, R&D, cause analysis etc. It may seem he can manage – in the end he only has 24 users to look after! Maybe he can, however, not as he is ill, on holiday, or should be considering two incidents simultaneously. He also needs to be well trained in desktop, server and network support, not forgetting the customer facing skills. As he hasn’t any backup he should be a senior technician, able to work on his own. An approximate salary of £40-£50k, in addition to benefits, training and holiday cover. Maybe there’s a substitute?
The IT company will only get compensated in case you have problems. Can this encourage them to fix the main cause? Are they preventing problems before they occur? NO! You could find you let your IT systems degrade and once you locate it impacts your business you have to pay money for a fast fix. Don’t forget you’re not just make payment on engineer. You will be losing money as the employees can’t function at full capacity when their systems aren’t working. In fact you can be paying double the amount if you have a problem.
And also for this money you get break/fix support. What about all the stuff we mentioned? You will need to have proper IT management. Are you going to pay with the hour for all them also? It’s difficult to put a cost on which this will cost spanning a year, and this makes budget time rather difficult.
One thing to mention is cost. Simply by multiplying the quantity of servers, desktops and laptops you want supported by a set monthly amount to set your IT support budget for the season.
For company ‘A’ this cost will be around £10,000 annually. It’s significantly less than employing your own personal staff. It’s also likely to be way less than using Pay Along The Way IT support. Just what exactly do you get for the investment? You receive everything mentioned at the start of this article:
A single reason for contact for all those IT issues (help desk), 24*7 monitoring and alerts, vendor management, on-site hardware support, system administration (password resets, user account creation etc), change management, reporting and cause analysis, research into technologies which can be highly relevant to what company ‘A’ does, Service Level Agreements, software/application support, backups, Printer Admin, Network Management, Server Management, Desktop Support, remote access, regular incident analysis and update meetings, discounted hardware and software. So how do managed services cumming provide you with a lot more compared to other choices, while still costing less?
IT Managed Service companies are structured to be the IT department for multiple companies. With all the right tools, processes, experience and software, IT support costs are reduced on account of increased degrees of efficiency.
IT Managed Services companies work by fixing issues as soon as they arise. Most of the time even before the customer has noticed. 24*7 alerting implies that when an issue arises the Managed Service company is aware and the problem can be resolved before it impacts your small business. In addition, it means that the problem is fixed faster, as the engineer has direct access to your systems 24 hours a day. They don’t even should may be found in. They simply hook up to the issue device, resolve the matter and proceed to another incident.
Using an IT managed services provider also means your IT needs are addressed quickly, because they have a tendency to just use engineers with extensive real-world experience. Managed service IT companies can employ the ideal as they know it’s the abilities of the individuals who protect the IT systems of their clients. Managed service IT cumning want these IT Systems to be effective all the time, otherwise they don’t satisfy the stringent SLA’s (Service Level Agreements) they set. When a problem is ignored and escalated it indicates they must travel to your website to solve it. That costs them money, so it makes sense for doing it managed service companies to make sure your systems work.
In many instances they can help you with strategy. This is achieved by monitoring and analysing the information they get from alerting systems, as well as the incidents raised from the users. Applying this information IT managed services companies assist the clientele to reduce the amount of incidents raised. This saves your enterprise, and theirs, time and expense.